Brooke Bascom, Employee Engagement Manager in Executive Services, was recently quoted in a Governing online magazine article, speaking towards using smart management skills.
Her quotes reflect the importance of conscious and intentional action to work with employees to create a positive work environment. This is in response to a statement within the King County Employee Engagement Survey that received only 49 percent positive response rate: “My supervisors deal with problems among co-workers effectively.”
Brooke explains that King County is working to establish opportunities for managers and supervisors to better address issues when they arise. She is quoted as saying “”We have really started to think about the competencies that our managers and supervisors need and we’ve started to redesign our training program. Since conflict management showed up as weak, we’re beefing that up in our training.”