Suspension of many face-to-face customer services to continue through at least April 30

As the COVID-19 pandemic continues, King County will extend the suspension of many face-to-face customer service operations through at least April 30. This move is being made in accordance with Governor Jay Inslee’s “Stay Home, Stay Healthy” order issued on March 23.

Employees are expected to work in line their current, approved arrangements. Employees will continue to provide services by phone, online, and by email wherever possible. Supervisors, managers, and leaders will provide additional information to their employees as needed. Please visit kingcounty.gov/ServiceChanges for a list of face-to-face service suspensions. This list is subject to change.

As a reminder, for all non-First Responder and non-Mission-Critical employees, King County is mandating telecommuting for those employees whose work allows for it, with supervisor approval, through at least Friday, April 24. Managers and supervisors must work with their employees to permit telecommuting wherever possible and be creative to maximize telecommuting. Employees are permitted to telecommute with children in the home. The expectation of productive work remains. Please find telecommute resources here and submit a signed telecommute agreement to your supervisor. You can also get KCIT guidance here on the necessary technology tools (SharePoint). Please note that this guidance does not apply to employees designated as first responders and mission-critical employees.

This is a rapidly evolving event. Thank you for everything you are doing to adapt and respond to COVID-19 and helping to serve the people of King County.