Tech Tip: Leveraging Skype for Business at King County

Over the past year, KCIT and Employee News have shared a range of great Skype for Business articles.
Here’s a rollup, in case you missed any!
Tech Tip: Skype for Business: How to Skype with external customers: The Skype for Business (Lync/UC) account on your computer is a simple and effective way to have meaningful (remote) meetings with clients, partners and customers even if your client, partner or customer doesn’t have a Skype for Business account.
Tech Tip: Skype Bite – How to Use Instant Messaging: Want to get in touch with someone fast? Skype for Business is perfect for that. Whether it’s an instant message, call, or a cute (work-related) emoji, Skype should be your first, fast option.
Tech Tip: Skype Bite: How to invite an external person to a Skype meeting: Many of us do business with outside customers and need those outside customers to use the King County Lync/Skype for Business system. It’s easy for those customers to download the web app. Here’s how.
Tech Tip: Skype 4 Business: Ordering King County Skype phones, headsets or speakers: Go shopping at the King County Skype store then contact your telecom rep and let them know what you want.
Tech Tip: Skype for Business (S4B): How to set up and add people to a group: S4B groups are like email groups – only better. With S4B, you can Instant Message, make a quick call, or set up skype meetings for the future – just to that group.
Tech Tip: Skype Bites: How to forward your phone using Skype for Business: No one can be at their desk 24/7/365. Skype for Business allows you to forward your calls to many places including your personal cell, an individual or an entire call group.
Tech Tip: Skype Bites: How to get Skype for Business into your Outlook and Calendar Ribbon: People say, “I can’t even get Skype on my computer! Your Skype bites are of no use to me!” Here’s how to do it in 30 seconds … well … 39 seconds.
Tech Tip: Skype Bite: Virtual meeting tools: Skype is a powerful tool. You can hold virtual meetings with anyone inside and outside King County providing they have Skype for Business.
Tech Tip: Create a Skype meeting: This one minute video shows you how to turn a regular meeting into a Skype meeting for guests unable to attend in person.
Tech Tip: Skype for Business: Switching handset to headset: Do you want to switch from your desk phone to a headset in the middle of a call? It’s no problem with Skype for Business!
Tech Tip: Skype for Business Desktop Sharing: Step-by-step directions on how to share your desktop with Skype for Business.
Stormwater mapping: A glimpse into the world of tracking where the rain goes
Crossposted from The Downstream Blog
Aeronautical engineers, consultants, graphic designers, and Geographic Information System (GIS) professionals formed an unlikely, but unstoppable, team at King County’s Water and Land Resources Division last year. The project team’s short-term goal was to map the stormwater drainage system within parts of unincorporated King County, an assignment that allowed them to test their field skills and environmental passion. To help accomplish this, a team was brought together as part of an ongoing effort to map stormwater drainage system that had not been inventoried, as required by King County’s Phase 1 Municipal Stormwater Permit. Team members were hired for their knowledge of stormwater management and GIS, as well as a love of the environment. Their diverse backgrounds helped them each bring different skills to this project.
“This was a great opportunity to get a foot in the door at King County,” said Anna Lucero, one of the first mappers hired onto the team.
A team of about a dozen people was hired to locate, map, and inspect stormwater structures along nearly 800 of the 1,400 miles of roadways in unincorporated King County. The team started their days dispersing across the county to map and inspect nearly 65,000 stormwater structures and mechanisms, including pipes, ditches, catch basins, manholes, and other drainage features. The team would verify that these structures were not full of debris, cracked, or otherwise deficient, allowing water to continue to move smoothly throughout the stormwater system and help reduce flooding. To give a sense of magnitude of the stormwater infrastructure within King County, King County Roads Division estimates there are more than 5,000,000 linear feet of ditches, more than 25,000 catch basins, and more than 2,000,000 linear feet of pipe.
“The data needed a lot of work,” said Joe Espinosa, the project lead. “(It) hadn’t been updated in more than 15 years.”

Mapper Chris Meder enters data into a tablet during a ditch and culvert inspection.
A day in the life of the temporary mappers would start with the team strategizing their game plan for the day and making computer updates to the mapping work from the previous days. They would review the updated maps, determine what areas still needed to be mapped or reviewed, and would venture out with a teammate in a truck, traveling to their designated area to spend the day. “Having a partner in the field built great comradery among the team,” said Chris Meder.
Within their designated area, the mapping team would inspect each catch basin, measuring its dimensions, and assess if there were any large cracks or deficiencies in the structure. Using mirrors on sticks, they inspected the pipes coming in and out of each catch basin.
“I put a mirror down into a pipe one day and saw a skunk tail pointing at me,” said Jeff Tarshis. “Needless to say I wrapped up that inspection pretty quickly.”
Culverts were also a common stormwater conveyance structure that the team inspected. A culvert is a pipe or concrete box structure that drains to an open channel, swale, or ditch under a roadway or embankment. It is important that these culverts are not clogged with debris and do not have any breaks in the pipe or structure so water can move smoothly and quickly through the structure, therefore reducing flooding.

Mapper Emily Davis encounters a kitten while inspecting a concrete pipe in unincorporated King County.
“One of my best field memories was when I inspected a culvert and saw two kittens in there,” said Emily Davis. “The kittens did not appear hurt but were quite playful and keen on diverting our attention.”
The team explored the widespread geographical areas of King County, the 13th largest county in the United States, which included summer field work on Vashon Island, winter trips to Enumclaw in the snow, and foggy fall trips to Duvall. Over the course of the short-term project the crew of 16 assessed nearly 27,000 stormwater structures and, of those, more than 5,000 structures were flagged for further investigation.

An example of a catch basin that is plugged with sediment and needs cleaning.
One surprise on the job was how interesting stormwater is within our environment.
“I came into the job wanting to expand my GIS skills,” says Chris Meder. “I came out stoked about stormwater management.” This short-term project provided the team with a boots-on-the-ground understanding of how rainwater flows through our communities and how extensive the stormwater infrastructure is in King County. The field work provided the mappers with real-world experience in understanding how stormwater pollutes our local waterways — an invaluable lesson since stormwater is the predominant source of pollution threatening the health of Puget Sound.
Getting out of the office and having this field component was a draw for many on the team.
“I love field work,” said Emily Davis. “It was satisfying to go out and get a lot of work done, regardless of weather.” Physically, the project gave the team experience in dealing with challenges of weather because they were out in the field mapping each week, rain or shine.
“I learned to always wear rain pants when it is raining,” said Taylor Rulien, “because just wearing a rain jacket doesn’t always keep you dry in our rainy season.”
This job also helped the team field test their knowledge of water systems in the real world, which requires an engaging mind to appreciate and understand.
“My educational background in engineering and my inquisitive mind for water systems helped me in this job,” said Melissa Dahl.

Mapper Andrea Wong inspecting a catch basin alongside a road.
In addition to field and GIS skills, the project also provided numerous non-technical skills, including how to work together in a team setting, transferring outdoor data collection into online data tools, and building community relation skills.
“The public was so supportive of this project,” said Anna Lucero. “Everyone was very understanding and interested to learn that the rain does not go into the same pipes as their sewage. Everyone cared.”
This stormwater mapping project helps King County save time and money by minimizing emergency responses and road or property damage. Mapping and inventorying these structures provides data to make better decisions on stormwater infrastructure investments for a county of more than two million residents. And, with more knowledge about where the stormwater runoff goes and how it gets there, we can continue to clean up our lakes, rivers, and streams by looking upstream at potential sources of pollution.
Many of the team members were uncertain about applying for the project’s positions because of the short-term nature, but they were all glad they did it.
“I knew it was risky going from a full time consulting job to this, but it was exciting to jump into the unknown,” said Emily Davis. “This short term position pushed us to learn more and not be sedentary in a career.”
“This is the first job I have ever been sad to leave,” said Kasim Salahuddin.
“This job has helped shape my future,” said Melissa Dahl. “King County gave all of us a great opportunity and we are so appreciative.”
Keep an eye out for future internships, short term jobs or sign up for alerts at Careers at King County.

The stormwater mapping team (*permanent data support staff). Back row, from left: Nick Hetrick*, Matthew Goad*, Kasim Salahuddin, Emily Davis, Melissa Dahl, Mark Preszler*. Middle row, from left: Jeff Tarshis, Kyle Korbines, Taylor Rulien, Edward McFarlin*, Lusha Zhou*. Front row, from left: Chris Meder, Ana Lucero, Andrea Wong, Jeannie Pride*, Joe Espinosa*.
All Home: Count Us In 2018 Report
The 2018 Count Us In report found 12,112 people experiencing homelessness across the region on January 26, 2018, including 5,792 people sheltered in emergency shelters, safe havens and transitional housing and 6,320 people on the streets, in vehicles or staying in tents or encampments (both sanctioned and unsanctioned). The count includes a 15 percent increase in unsheltered people and a four percent increase overall, the smallest increases in homelessness in the region in the past four years.
The biggest improvement was a 31 percent reduction in veteran homelessness, the result of increased investments and strong collaboration across federal, state, county and local governments and local non-profit agencies.
“Count Us In was a community effort and reflects the manner in which we must address this growing crisis,” said Kira Zylstra, Acting Director of All Home. “Though the overall count increased, the pace is slowing and there is tremendous progress in reducing veteran homelessness. Now is the time to double down on our efforts to ensure the same progress for the 12,112 people without housing today and the thousands more who experience homeless over the course of the year.”
Read the News Release and the full 2018 report.
Winning – it’s what we do!
Crossposted from Election Connection
We’re proud to share that we recently won several awards, three for our voter access programs and two for videos we created last year.
NACo awards-transparentFirst things first, we received three awards from the National Association of Counties (NACo) for the great way we’re improving voter access for residents here in King County. NACo’s annual Achievement Awards recognize programs that are innovative and enhance services for residents.
We won the 2018 Achievement Award from NACo in two different categories. We will be formally recognized for these awards at the 2018 Annual Conference held in July:
- In the category of Community and Economic Development, we won the award for our programs titled “Providing Prepaid Postage to Improve Voter Turnout” and “Expanding Drop Box Locations to Improve Voter Access.”
- In the category of Civic Education and Public Information, we won the award for our program titled “Increase Voter Access Through Community Partner.”
If that wasn’t amazing enough, the great videos we created last year also each won several awards.
Every year the American Association of Political Consultants (AAPC) recognizes media that is outstanding within the field of political and public affairs. AAPC awarded our videos three 2018 Pollie Awards honors, receiving gold, silver and bronze.
- The overall 2017 King County Elections campaign won the Gold Pollie Award in the category for Best Digital or Internet Campaign.
- Our video, Your vote is your voice, also called “The Struggle” won the Silver Pollie Award in the category for Best Statewide/Local Public Affairs/Issue Advocacy Television Spot.
- Our video, What would happen if everyone voted?, also called the “Multiplier Effect” won Bronze in the category for Best Statewide Public Affairs/Issue Advocacy Web Video.
These videos also won two Reed Awards from Campaign and Elections, an online magazine about political consulting. The Reed Awards were created to recognize the best campaigns of the political industry.
These awards were won in the categories for Best Use of Digital Advertising for the overall King County Elections campaign, and the Best Use of Voice-Over Talent in a TV Ad for the video What would happen if everyone voted?

Pictured: From left to right, the Gold, Silver and Bronze Pollie Awards.
Kudos! to DAJD’s Linda Robson for winning a Gold Hermes Award
Linda Robson, Department of Adult and Juvenile Detention Communications Specialist, wrote Giving inmates the skills to clean up at work and in life as the In Depth column for the November 2017 edition of the department’s monthly employee newsletter, which we featured in KC Employee News.
Linda’s piece won a 2018 Gold Hermes Creative Award in the Writing category for Publication Article in an international competition hosted by the Association of Marketing Communication Professionals. In Greek mythology, Hermes is the Olympian god of orators and wit, of literature and poets, and invention and commerce, and the Hermes Creative Award is a majestic symbol of the ancient Greek messenger.
Kudos! Linda for being recognized for the great work you are doing telling your team’s story!
Tech Tip: Updating King County-issued and personal devices
In case you missed it: Whether it’s on your county-issued mobile device or your own personal device, KCIT strongly recommends that you update the Operating System when your provider releases OS updates. These updates keep your device free of viruses, make it difficult for hackers to gain access to your information and help your existing apps work better.
KCIT is rolling out Exchange Online throughout the county. This allows employees to access King County email anytime, anywhere and from any device if that device has the most updated software. For our security and your protection, if your device does not have the current OS, you will not be able to access your email on your phone until it does.
Michael Jenkins and GIS on the SoundGuardian
Michael Jenkins is a King County Master GIS Specialist, Developer and Analyst with a focus on enterprise system design, and administration and application development.
Michael’s King County GIS Center team manages the King County Geographic Information System, King County’s cooperative, multi-department, enterprise GIS; providing efficient, high-quality GIS leadership, coordination, infrastructure, and services to meet the business needs of our customers and clients in King County government, the Puget Sound region and beyond
With more than two decades on the King County GIS Center team, Michael has seen and done a lot! In his latest GIS & You blog post, he shares the story of his most recent adventure – joining the crew of the SoundGuardian on their latest mission as part of a multi-year project to survey the King County saltwater shorelines. The mission team consisted of staff from King County Water and Land Resources Division, King County Department of Permitting and Environmental Review, King County GIS, Washington Department of Fish and Wildlife and Washington Department Natural Resources.
Michael’s story, GIS on the SoundGuardian, is shared here courtesy of GIS & You.
King County’s marine research vessel, the SoundGuardian, spends much of its time on Puget Sound monitoring water quality, collecting samples to check on marine health, and maintaining marine buoys. Recently though, it went on its latest mission as part of a multi-year project to survey the King County saltwater shorelines and I was aboard. (Learn more about this modern research vessel.)
The full mission team consisted of staff from the King County Water and Land Resources Division (WLRD), the Department of Permitting and Environmental Review (DPER), King County GIS, and the Washington departments of Fish and Wildlife (WDFW), and Natural Resources (WDNR). We spent a full day circumnavigating Vashon and Maury islands while collecting data on locations where human or natural activity may impact the shoreline environment. A second day of the mission was focused on the mainland shoreline of King County from Federal Way to West Point in Seattle with staff from the cities of Seattle, Normandy Park, Des Moines, and Federal Way, as well as staff from WDFW, WDNR, and the Washington Department of Ecology.
“The primary focus of this project is to monitor for new marine shoreline armoring (e.g., bulkheads, seawalls), but we are able to collect a ton of data on other shoreline features,” said project lead Kollin Higgins, an environmental scientist at WLRD. “This project provides multiple benefits but primarily helps address the needs of salmon recovery planning as well as helps the county and city jurisdictions evaluate if their Shoreline Master Plans are meeting the ‘no net loss of ecological function’ criteria.”
The team used a mobile GIS data-collection application called Collector for ArcGIS loaded onto an iPad which was connected to the Internet via a Verizon Wi-Fi Mobile Hotspot. Prior to sailing, King County GIS analyst Harkeerat Kang set up the means for transferring data collected in the app while out on the water to a geodatabase back at the office (a REST web service, specifically an ArcGIS feature service).
As we slowly motored around Vashon and Maury islands we logged features into the geodatabase using the Collector application whenever we spotted an alteration to the shoreline. These alterations included new construction, recent repairs to retaining walls or bulkheads, clearing of vegetation on slopes, and natural landslides. Team members also took digital photos using a GPS-capable camera.
Back in the office, Mr. Higgins will import the digital photos into GIS software, sift through the data points that were collected, and compare them to data and photos collected on previous outings to verify and differentiate new activity from items that had already been logged. Any verified new constructions or manmade alterations will then be communicated to DPER staff, permits staff in affected cities, or WDFW staff who will then confirm that permits have been issued or, if not, initiate contact with the property owners to inform them of permitting requirements.
This was the fourth shoreline alteration data collection mission in seven years as part of the ongoing project, but only the second to use this mobile data collection system. “For the first two surveys we used a combination of a handheld GPS unit to collect data and a laptop to look at baseline data,” said Mr. Higgins. “Our GPS unit’s screen is too small to have baseline data displayed in a useful or legible way, so we had to track baseline data from the laptop, but for the laptop to track where we were it had to be plugged into the wheelhouse’s antenna. We had to go back and forth to track where we were, etc. It worked, but it was clunky. The ability to consolidate both needs into the iPad and to use Collector greatly streamlined the last two surveys. It is just so much better I can’t imagine going back to using the other approach.”

The view from the SoundGuardian’s wheelhouse.
Jennifer Hills named Public Risk Manager of the Year
Congratulations to Jennifer Hills, director of King County’s Office of Risk Management Services! She’s been named Public Risk Manager of the Year by PRIMA, a risk management association for public agencies. Jennifer received the award during PRIMA’s annual conference in Indianapolis.
Jennifer has been a King County employee for nearly 20 years and has spearheaded several initiatives, including implementation of Enterprise Risk Management. ERM is moving King County from being a risk-averse organization to one that takes smart risks that enhance value. The award also honors Jennifer’s staff at ORMS who have made her vision a reality. This work is another way that King County is leading the nation in becoming a best run government.
Watch the PRIMA award video and read this article about King County’s Risk Journey.
Featured Job: Ruth Woo Emerging Leaders Fellowship
Closing: 06/28/18 11:59 PM (GMT -8:00)
$21.54 – $27.39 Hourly
Seattle, WA
Term Limited Temporary, Full Time, 40 hrs/wk
Human Resources Division
Job Number: 2018LL08197
Ruth Woo (photo by George Liu for Northwest Asian Weekly)

King County has an exciting fellowship opportunity for those who have a demonstrated commitment to public service. The Ruth Woo Emerging Leaders Fellowship is named after the revered community leader who was not only a community leader, but a mentor to many elected officials, and she dedicated her life to public service. In her honor, King County is offering this one year, paid, full-time position. The person selected for this fellowship will demonstrate their commitment to furthering the achievements of Ruth Woo and others, who embraced empowering and advocating for youth from communities that are economically disadvantaged and historically have lacked opportunities to further their education goals and career aspirations.
Gain firsthand understanding of the branches of government and how they interact with each other, get an overview of how projects, policies, and legislation are created and implemented, understand why civic engagement matters, and build an appreciation for the importance of public service in its many forms from elected officials, to staff, to stakeholders, to clients, and the economy and environment.
If you have additional questions regarding this recruitment, please contact Lisa Longdon at lisa.longdon@kingcounty.gov or 206-477-3258.
Learn more about this position or all available jobs.
Social Media Spotlight: King County Metro on Twitter
June is Ride Transit Month, and King County Metro keeps you informed! Metro provides transit service to 122 million riders each year across King County, and uses Twitter to update riders. Stay informed, and get important information about any changes to service on your route!
Join more than 125,000 others and follow King County Metro on Twitter today @kcmetrobus!

