Crossposted from DES Express  Walt Lowry was hired last fall to lead the Facilities Management Division’s Customer Care Team and improve its processes. Now fully staffed, the team juggles dozens of work orders daily, while developing process improvement strategies.  “There’s never a dull moment in Facilities,” Lowry cracks. “All of our buildings are old. They’re handing out work orders like they’re playing cards. We deal with moves, clogged toilets, dead batteries, flags, leaks, broken windows, elevator issues and inspections, and anything else staff can think about for building needs.  Read more from DES… Read More

Crossposted from DES Express Within just minutes at the Maleng Regional Justice Center (MRJC) in Kent, Security Officer Kim Brown helped a handful of customers. He escorted a woman and her young child from outside a closed courtroom to the proper room for their appointment. While giving a tour, he overheard a couple who sounded lost and offered his services. He quickly answered another question from someone who stopped at the Information Desk. He gives cookies to crying kids and helps start employees’ dead car batteries. It’s all in a day’s work for Brown, who… Read More