Last month, we announced KCIT’s project in KCIT Help Desk to transition from email tickets to online portal. They are now finishing the portal design, have completed revising the Service Catalog, and are mapping the new portal to Cherwell. Administrator and analyst training will begin this month, and sessions to determine if the new design resonates with end users are in the works. Specific launch details will be shared here as they become available. Departmental IT staff can email Amy Hitchcock with questions.

KCIT has now deployed a new security tool that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.

KCIT will deploy a new security tool later this month that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect all of our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.

Email Help Desk Tickets will become a thing of the past later this summer, as KCIT is preparing to launch a new online Help Desk portal. The new online portal will offer: self-help resources. instant access to service requests. news about outages, attacks and phishing attempts. simple ways to either report problems or request new services. Specific launch details will be shared here as they become available. Departmental IT staff can email Amy Hitchcock with questions.

KCIT will deploy a new security tool later this month that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect all of our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.    

ICYMI: Here’s a great basic introduction to OneDrive! Everyone talks about “The Cloud” – where internet users can store files and access them from anywhere. Did you know King County employees have the exact same application available to them through Office 365? It’s easy to navigate and use. OneDrive is a great tool for uploading files to share with others (including photos), give others permission to edit and work on files at the same time, and get to your files from anywhere, on your computer, tablet or phone. Essentially, it’s an online locker… Read More

ICYMI: We ran a great tip last fall on the importance of restarting your computer rather than just shutting it down. KCIT maintains our computer systems around the clock, even while most of us are sleeping. But, your computer must be on. This is especially important when security patches are being deployed. So, if you leave your computer in your work area when you depart for the day, hit “Restart” instead of “Turn Off” when you go home. Doing so cleans up your computer and allows KCIT to roll out the necessary… Read More

During the month of July, KCIT will deploy a new security tool that will help protect the entire King County network from cybersecurity attacks. The new tool will operate behind the scenes, helping to protect all of our data and systems from both external and internal cyber threats. This deployment should affect neither your computer nor your day-to-day business operations. If you are blocked from a work-approved website or application, either submit a Help Desk Ticket to HelpTicket@KingCounty.gov or escalate the issue through your technical support group.

Over the past year, KCIT and Employee News have shared a range of great Skype for Business articles. Here’s a rollup, in case you missed any! Tech Tip: Skype for Business: How to Skype with external customers: The Skype for Business (Lync/UC) account on your computer is a simple and effective way to have meaningful (remote) meetings with clients, partners and customers even if your client, partner or customer doesn’t have a Skype for Business account. Tech Tip: Skype Bite – How to Use Instant Messaging: Want to get in touch with someone fast?… Read More

In case you missed it: Whether it’s on your county-issued mobile device or your own personal device, KCIT strongly recommends that you update the Operating System when your provider releases OS updates. These updates keep your device free of viruses, make it difficult for hackers to gain access to your information and help your existing apps work better. KCIT is rolling out Exchange Online throughout the county. This allows employees to access King County email anytime, anywhere and from any device if that device has the most updated software. For our security… Read More