KCIT testing Cherwell IT service management tool


Last month, we announced KCIT’s project in KCIT Help Desk to transition from email tickets to online portal.

They are now finishing the portal design, have completed revising the Service Catalog, and are mapping the new portal to Cherwell.

Administrator and analyst training will begin this month, and sessions to determine if the new design resonates with end users are in the works.

Specific launch details will be shared here as they become available. Departmental IT staff can email Amy Hitchcock with questions.