Tech Tip: Skype for Business Desktop Sharing

KCIT released a survey about Skype for Business and nearly 1,000 of you responded. Thank you! We learned that many of you really want to use the Skype for Business Desktop Sharing, but had some trouble figuring it out. You also said you like handouts with step-by-step directions. So, here you go. Step-by-step directions on how to share your desktop with Skype for Business. As always, let us know if you have questions.

Tech Tip: Smart Conference Rooms in Chinook training sessions

KCIT recently outfitted 30 Chinook Conference Rooms with varying levels of smart technology. The technology allows for better, smarter and more efficient collaboration. Gabriela Aranda, a member of the project team, shows off what the conference rooms can do and how to schedule a training. Training session dates are as follows:  January 17 January 18 January 19 January 24 January 25 January 26

Tech Tip: Beware phishing and spam emails

KCIT is seeing an increase in phishing and spam emails being delivered to King County employees. This is not an uncommon occurrence this time of year. “Bad guys” like to use the holiday period to target organizations like ours. KCIT would like to remind you that phishing is an attempt to obtain information from you which gives outsiders access to King County systems. Remember, if you receive an email asking you to provide any information, especially your login name and password, this could be phishing and you should be suspicious. In addition,… Read More

Tech Tip: 2016/2017 Document housekeeping

Tips to stay e-Organized The end of the year is a great opportunity to wrap up projects, commitments and communications. Not only does it set you up for success in the new year, but it makes searching relevant 2016 files even easier. These tips come from the Public Records Committee which knows a thing or two about finding files! Say goodbye to 2016 Initial Cleanup: Delete transitory records in Outlook or on your Shared Drive. These include global emails, emails from friends or co-workers not related to busi-ness, junk mail, sales pitches,… Read More

Tech Tip: What? Snow? Ice? Preparing to work from home in three easy steps!

The forecast says snow and you want to be prepared to work from home. Before you pack up and take your device with you (don’t forget the power cord), update the security patches. Go to your system tray (otherwise known as the “up arrow” in the lower right that shows “hidden icons”), click on the McAfee logo (it may be just an “M” or look different from this) and click “update security”. Now, you are secure if you work from home. Next, you can log in to Microsoft Outlook, Sharepoint and many other applications… Read More

Tech Tip: Have a minor edit for the King County website?

Have you ever noticed outdated or incorrect information on the King County website? Are you unsure about who can fix or make changes to it? Here’s how you can request an edit be made to current content on a website page. Submit a request to our Web Team Support through this online form. Please note you must be logged in to SharePoint to do so. When sending an edit, be as specific as possible and always include the following information: The link to the page that needs the change The revised, correct… Read More

Tech Tip: KCIT Problem Solvers, Episode 2: My MSFT Outlook is Broken!

The most frequent question into our KCIT Problem Solvers Call Center is… “My Outlook is Broken”. Problem Solver Brian Lencho explains how to fix Outlook or at least help him help you.

Tech Tip: KCIT Problem Solvers, Episode 1 “My Computer is Frozen”

You’re working on a big project with a deadline fast approaching. Your desktop is as crowded as a Thanksgiving Dinner table. Suddenly, everything freezes. You desperately call 206.263.HELP. All is not lost and you may be able to fix it yourself, as Brian Lencho explains in this episode of the KCIT Problem Solvers: it’s the power of the Reboot.

Tech Tip: What’s in a name: Skype, Skype for Business and Lync

King County uses a Unified Communications system (UC) for internal and external communications.  It replaced the old telephony system. (yes, that’s a word. “Telephony is the technology associated with the electronic transmission of voice, fax, or other information between distant parties using systems historically associated with the telephone, a handheld device containing both a speaker or transmitter and a receiver.”) To provide clarity: Skype is the Microsoft consumer version for personal communications you use (for free or a small fee) to communicate with people. “Skype for Business” is Microsoft business version that… Read More

Tech Tip: Zombie records can come back to haunt you (and the county!) BEWARE!

Brought to you by the King County Public Records Committee and the Records Management Program Records retained past their mandatory retention period could put you and the county at financial risk – not to mention risk of embarrassment. Just like zombies, records can do the most harm after they have reached the end of their life.  Undead records lurk in basements, closets, on old floppy disks, and forgotten places on network drives – buried and lost amongst the clutter.  But, they will come back to haunt you in the event of a… Read More