This is a commendation for the motorman on a Link Light Rail train and the security personnel at Westlake Station.
The particular train arrived northbound at Westlake Station at about 11:20 PM on January 30 and left southbound at about 1:40. After leaving the station and heading to my apartment on First Hill, I realized after a couple of blocks that I had left my backpack on the train, which also had the keys to my apartment.
I hurried back to the station and contacted security. They outlined the “lost and found” procedure, which appeared to be of little help. They also suggested we check with the motorman of the next southbound train, which likely was the one I was on northbound, since the motorman might have found the backpack in his check of the train. They walked me down the platform and we waited at the point where the first car would stop.
Happy ending – the motorman had my backpack, which I described. He had me fill out a slip and turned it over to me.
I am now home – safe and sound, and thankful. I also commend the training and client service structure that allowed the personnel involved to be responsive effectively to my need, rather than be encumbered by strict procedures.
Thank you. David S.
Five Questions with Jim Chan, Assistant Director for Permitting, Department of Permitting and Environmental Review
1. What was your first role at King County? I was hired as a summer intern in my junior year at the University of Washington, working for the Building and Land Use Department as an Engineer Assistant. I reviewed residential building permit applications, drove throughout the county visiting development sites and met with property owners and consultants.
2. Why did you choose King County as an employer? While a student at the UW, I worked for a professor making $4.50 an hour counting cars on overpasses. The Building and Land Use Department was located two miles from my parents’ home in Bellevue. A phone call landed a summer internship, later a part-time job which became a permanent hire after graduation. Engineering was my degree and focus. The work location was close to home at the time. A third of the work was outdoors away from the office. Many of my co-workers were also recent hires out of college and we bonded outside of the workplace. It also paid significantly more than the UW.
Good Morning, This message is overdue by a couple of weeks, and I apologize. But I want to make sure that this bus driver gets kudos. This happened on January 30th, 2015. His name is Kyle, and he was driving bus number 9540z (not sure if there was a z on the end of that number or if I accidentally hit it when putting it in my phone). It was the 522 bus at 7:58am south bound on the Bothell Way and 153rd St in Lake Forest Park stop.
This was a stressful day for me, as it was the day before my birthday, and I had just been diagnosed with breast cancer and was on my way to go have a consultation with the surgeon up on First Hill. I decided to take the bus instead of trying to drive downtown.
I had already just missed the bus I intended to take, and I was feeling flustered as I don’t know the bus system well, and was unsure of which was the next best bus to take. While I had my smart phone, I was not fast enough with it, and was worried that I would miss the next bus I needed to catch. I could not be late for this appointment, and was on the verge of tears when Kyle’s bus pulled up. I knew enough to know that the 522 went downtown, and decided to get on and figure it out from there.
When I stepped on, Kyle, with a genuine friendly smile says “Good Morning! Welcome to the bus!” Relief washed over me as I could tell immediately, that this was a friendly face that would help me sort things out. And that he did! He helped me get where I needed to go, but more importantly, when he found out I was going to the Swedish Cancer Center, he shared that his good friend was going through the same thing and offered some great advice. We parted ways with him genuinely and warmly telling me good luck and wishing me the best. I don’t know if I will ever be lucky enough to have Kyle as my driver again, as I’m not sure they always have the same route and my appointment times vary. But I do hope our paths cross again. And I hope I have provided enough info for you to know who he is. He deserves recognition for sure! He filled my very stressful morning with compassion and kindness, and I have never been so grateful to have missed a bus! Thank you Kyle for being the angel that saved my day!
With much gratitude, Kathleen C.