Connect with health care professionals using telehealth tools
Your King County medical plan offers you and your covered family members several ways to obtain medical advice and care from the comfort and safety of your own home. These telehealth services are offered at little or no additional cost to you.
For Regence BlueShield members (KingCare and KingCare Select)
- Doctor on Demand, available 24/7. Cost is $10 per visit. Connect with a board-certified physician or therapist from your smartphone, tablet, or computer. Download the Doctor on Demand app from the App Store or Google Play. You’ll need your Regence member ID number to register. For help setting up your account, call Doctor on Demand at 800-997-6196. Note: Doctor on Demand is available to the Regular and Transit ATU employee benefit groups.
- Regence Advice24, available 24/7, free. Regence Advice24 provides guidance on health issues can help you decide when you should go to the emergency room or urgent care. Call 800-267-6729 to talk with a registered nurse.
- Regence BlueShield free mobile app. Download at the App Store or on Google Play. Launch the app and register using your Regence member ID number.
For Kaiser Permanente members (SmartCare)
- Kaiser Permanente Washington free mobile app. Access your online account and manage your care using your mobile device. Download the app and sign in with your member ID.
- Care Chat, available 24/7, free. Chat online with a Kaiser Permanente provider for real-time care, treatment, and prescriptions, if necessary. Sign in from your mobile device or desktop, go to Get Care, and select Care Chat.
- Nurse helpline, available 24/7, free. When you need immediate advice or help deciding where to get care, call the Kaiser Permanente Consulting Nurse Service at 800-297-6877 or 206-630-2244 (TTY 711).
- E-visit (online), free. Get a personalized care plan and prescriptions for common conditions. If your symptoms can’t be diagnosed online, Kaiser Permanente will connect you to the appropriate care. Go to Get Care, and select E-visit.
In an emergency, call 911 or go to the nearest hospital.