Greetings Harold [Taniguchi, Director, Department of Transportation], I am writing to let you know that tonight, your bus operator, route 17 bus #2737, was excellent at working with a rider with special needs. She was able to diffuse a potentially difficult interaction between passengers, and develop a trust with this young man in a very short time. Her calm and caring command, her extra helpfulness, and lack of judgmental treatment, helped all of us riders. I am sure that this young man left the bus with a little less anxiety and a little more… Read More

We took bus 7037 on route 14 Saturday, June 28th. We accidentally went the wrong direction but the bus driver, Vickie Stanley, was so helpful. She recognized we were from out-of-town and pointed out the sights we went by. And she assured us she would help us find our stop. She even offered to meet us later with coupons to get discount prices at the tourist places. We exchanged phone numbers and plan to keep in touch, especially if she ever makes it to Arizona. A bus driver became a fast friend… Read More

Good Morning – I just got on the Rapid B Line to Redmond from Bellevue Transit Center. Bus #6029. This bus driver is BY FAR the most pleasant driver I have ever encountered while riding Metro. He greeted EVERY driver with a smile and a “Good Morning.” Way to go Metro for employing such a wonderful, energetic, and Safe driver!! Just thought you should know!! – Anna T

Edwin Aralica, a felony attorney at Associated Counsel for the Department of Public Defense’s Accused Division (ACAD), and Sue Wood, a mitigation specialist at ACAD, recently learned that their efforts to help a young single mother have made a profound difference in her life. Edwin and Sue successfully kept their client out of prison and got her into the new Family Offender Sentencing Alternative program, despite the prosecutor’s opposition. Edwin also helped her address some other legal issues in her life, including a problem with her driver’s license. She now has her GED, has completed… Read More

A huge thank you to Detective Christian and Deputy Michael Cavell for their concern and prompt response when my cell phone was stolen at Century Link event center before the WSU game on August 28th. These two gentleman jumped right in to help me, and actually figured out who the thief was by doing a quick, intelligent investigation on the spot. Within 90 minutes, they were able to identify the thief, confront her and arrest her; and I got my phone back that evening… Deputy Cavell and Detective Christian… went above and beyond… Read More

A customer called to express her thanks for the service she received from Tiffany Frank in the Recorder’s Office. You can listen to the customer’s voicemail here or read the transcript below. My name is Ernestine Rutledge and I’m a senior citizen that had to have some documents completed and recorded on my house and adding my daughter onto my deed and I just wanted to call and let you know that the people who are answering your phone are just absolutely wonderful. Everyone I talked to took the time and gave me… Read More

I wanted to thank this driver for avoiding the freeway backup due to the incident on the freeway, and finding a way to get folks home as fast as he could. He even offered suggestions for people who needed to go directly to Shoreline. I took his advice, and got home 3 hours sooner than I expected given the situation. Since I had worked all day and visited a friend in the hospital before going home, I couldn’t afford to be stuck on the freeway and miss an online test due at… Read More

I am proud to announce that WTD employees have once again earned the Platinum Peak Performance Award for multiple years of consecutive 100 percent NPDES permit compliance for effluent limits for both West Point and South Plant. AND… Brightwater, Carnation, and Vashon treatment plants will all win Gold Awards this year! The Gold Awards honor treatment works that have achieved 100 percent compliance with their NPDES permit for an entire calendar year. West Point has achieved 100 percent compliance for 12 years, and South Plant has achieved this status for 16 years…. Read More

Department of Community and Human Services (DCHS) Education and Employment Resources employee, Patti Gravel is the first face that job seekers see when entering WorkSource Renton and she always greets them with a warm smile and a “how can I help you today?” Our unemployed job seekers appreciate Patti’s warmth and caring and she is a customer service champion for both job seekers and the staff at WorkSource Renton. She is always pleasant and helpful when staff needs anything from booking a room to directions within the Center. Job seekers find her… Read More

King County has been recognized with an Achievement Award from the National Association of Counties (NACo). The awards honor top county government programs that are innovative and enhance services for their residents. NACo recognized King County’s eAppeals – Online Property Assessment Appeals Program for its 2014 Achievement Award in the category of Information Technology. eAppeals allows property owners to file an appeal of their property valuation on-line. eAppeals users can compare the valuations of comparable properties, forecast potential tax savings and submit evidence to support their appeal digitally as part of the… Read More