Survey communications: Asking questions, acting on what we hear

When you ask someone for their feedback on something, you’d better have a plan for how you are going to act on that feedback.

That’s exactly what King County has done with its annual employee survey. Almost 340 action plans were created to act on the issues you said were important in the 2016 survey.

Two critical issues you raised were Career Opportunities and Leadership Visibility. Here are some of the ways that we acted on your responses: 

Career Opportunities

  • Expanded the Bridge Fellowship program to provide leadership and development opportunities to more employees.
  • Created an intensive leadership training program to help managers and supervisors support their employees to do their best work.

Leadership Visibility

  • Executive Constantine has launched quarterly listening sessions with employees, met with employees on site visits, and continued his employee video messages.
  • Multiple departments have worked to improve communications channels and build understanding of division and department priorities.

The 2017 King County Employee Survey will open Monday, Sept. 18, running until Friday, Oct. 6, and distribution of paper surveys will start Monday, Sept. 11, to Friday, Oct. 6, for employees without email. Superior Court, District Court and the Sheriff’s Office are not participating in this year’s countywide survey. All employees are eligible to take the survey except Short Term Temps, interns or those who started before August 25, 2017.

The annual Employee Survey is part of our Investing in You efforts. See all the employee survey responses here (intranet).